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Delivery and returns information

Delivery times and charges

Delivery type	Location	Estimated delivery time	Delivery cost
Standard delivery	Brisbane, Sydney and Melbourne metro areas	4 – 6 working days	$9.95 per order. FREE for orders $99 or more.
	All areas except Brisbane, Sydney and Melbourne metro areas	5 – 9 working days	$9.95 per order. FREE for orders $99 or more.
International delivery	Outside Australia	1 – 3 weeks	Determined at checkout depending on item weight and destination

Delivery charges will be added at the checkout after you choose your delivery method. We deliver using Australia Post.

An email notification will be sent once your order has been posted.

Christmas 2018 delivery cut off dates

	Delivery	Collect in store	Vintage poster and map prints
Australia-wide Orders placed by 11.59pm AEST	Order by Tuesday 11 December	Order by Wednesday 19 December	Order by Monday 17 December

Click & Collect

Alternatively, you may collect your order for FREE from the Library Shop located on level 1 of the State Library of Queensland building at Stanley Street, South Bank Brisbane.

Simply choose 'Click & Collect' as your delivery option when checking out. You will not be charged for delivery.

You will be notified by email when your order is ready to be collected, which will usually take around 2-3 working days (Please note Easter and Xmas orders will be processed after the Public Holidays). Please bring a copy of your order confirmation with you.

Gift wrapping

We've made gift-giving easy for you, with complimentary gift wrapping! Gift wrapping is available at the checkout for no extra charge. You also have the option to add a personalised message which we will hand write for you on a small card.

Returns

We hope that you are delighted with everything you buy from us, but we also understand that there will be times you need to return items.

We are happy to accept returns within one month of receipt of your order provided the goods are returned to us in their original condition. Please return the item to us either in store or via post, with the original packaging and receipt. If sending via post, please include a copy of your order confirmation or tax invoice, ensure the item is securely packed and protected, and that you have retained your proof of postage.

Please send returns to:

Library Shop, State Library of Queensland

Cultural Precinct, Stanley Place, South Bank, Queensland 4101

Problems with your order?

Faulty or damaged items

If you receive a damaged or faulty item, we will replace it free of charge. Please email us at libraryshop@slq.qld.gov.au and we will make arrangements to send a new one out to you.

Incorrect address

If you have submitted an order with the incorrect address and it has already been dispatched with Australia Post, we are unable to intercept the parcel to correct the address. If you have not yet received a dispatch notice from us, please call us on 07 3840 7576 and we will do our best to assist.